These are some reviews i has found for Air Mauritius:
Note;This is not my point of view
Note;This is not my point of view
AIR MAURITIUS customer review : 17 October 2011 by Brett Moore (Australia)
Trip Rating : 7/10 |  | Recommended: |  | Value for Money: | | Cabin Flown: | Economy |
Melbourne-Mauritius-Nairobi return, pleasantly surprised by the level of service we received. For both long haul services requested and received exit rows - which can be quite difficult to do with other airlines. I found the seats comfortable, food was fine and there was never any issue about heading down to the back galley to get a drink when you felt like one. The staff on the whole were very friendly. Mauritius airport itself is very small and cramped but this should not be a problem when the new terminal opens.
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AIR MAURITIUS customer review : 14 October 2011 by David Partridge (UK)
Trip Rating : 0/10 |  | Recommended: |  | Value for Money: | | Cabin Flown: | Economy |
Horrific flight out, managed to sleep a little on the way back but only because I probably could have slept standing. The seats were horribly uncomfortable (comparable to a short haul easy jet flight, possibly worse) and any room for your feet is taken-up by the inflight entertainment box. Inflight entertainment had poor screens and an even poorer selection of films. Seats badly damaged with wire from the document holder (which had somehow reversed its spring) forcing into my knees for the whole way out. Flight staff polite but seemed to be very pleased with themselves, which added to the depression of the whole experience. Booked through Kuoni so expected the flight to be fine, I won’t be so trusting in future. I find it hard to believe given the cost of everything on Mauritius that their airline has to be so poor.
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AIR MAURITIUS customer review : 14 September 2011 by T Duff (UK)
Trip Rating : 8/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
London Heathrow to Mauritius return. I'm 5'10 and average build and found I had sufficient room to recline and doze a bit for the 12 hr flight. The inflight entertainment was good with a large touchscreen offering recent movies, tv documentaries and games - all on-demand. The only drawback is that the screen is sometimes too touch sensitive or not at all which can be frustrating at times. Going out mine froze all together once, but the stewardess reset it within minutes. The food was tasty and service not intrusive. However, there was no announcement that drinks were always available in the galley - I only knew this from previous reviews. Flight out was just 1 hr delayed due to late inbound arrival but return flight taxied dead on time and arrived 30 mins early.
AIR MAURITIUS customer review : 6 September 2011 by F Choong (UK)
Trip Rating : 8/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Business |
Paris to Mauritius return on Business with a promotional fare. Warm welcome from staff, served a choice of pre- flights drinks with a local tropical touch. Starters, main courses and desserts tasty and again with a creole twist that was memorable. The lie-flat seat is comfortable with relax and massage options. Plenty of space for storage and water bottles provided before going to sleep. Only 2 things to improve - the IFE is not on-demand and the choice of movies is limited, there are no snacks/drinks buffet on overnight flights which last about 11 hrs. Otherwise, a satisfying trip where I managed to get 7 hrs sleep.
AIR MAURITIUS customer review : 5 September 2011 by J Kelston (UK)
Trip Rating : 3/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
Mauritius to London Heathrow. The service was below average. Food was satisfactory, although served chicken for every meal. The television did not work, I told a cabin crew member 3 times and she simply said 'ok, I'll come back to you', she didn't for 12 hours. As for the other points, they were satisfactory. Not much leg space and variety of films and shows.
AIR MAURITIUS customer review : 18 August 2011 by I Boyle (Australia)
Trip Rating : 2/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Business |
MAU to SYD. Flight was ok, nice aircraft, but as for cabin service - well, your on your own. If you need the toilet, join the line of Economy passengers for Business Class facilities. A request for water was met with "try economy".
AIR MAURITIUS customer review : 28 July 2011 by Alan McQuillan (UK)
Trip Rating : 10/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Business |
Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.
AIR MAURITIUS customer review : 19 July 2011 by Trevor Banthorpe (UK)
Trip Rating : 1/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable, they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after, personal food & drinks served and bottles of wine given to take home! Will never fly them again.
AIR MAURITIUS customer review : 4 July 2011 by Michael Adolphe (Australia)
Trip Rating : 7/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
MRU-MEL-SYD - A340. Service on board was very good however a couple of announcements could have been made by staff prior to boarding in Mauritius warning Sydney passengers in transit that their duty free spirits purchased in Mauritius would be confiscated by security staff upon arrival at Melbourne airport. The onus is on the Airline to warn its passengers that only a limited amount of liquid would pass security requirements at the second check point. This problem occurs quite often and results in quite an unnecessary loss of revenue to passengers unaware of this legal requirement.
AIR MAURITIUS customer review : 1 July 2011 by M Chen (Mauritius)
Trip Rating : 8/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Business |
MRU-CDG. Business. One of the newest A340. Excellent service, staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.
AIR MAURITIUS customer review : 27 June 2011 by Barrie Barnes (UK)
Trip Rating : 10/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Business |
Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.
AIR MAURITIUS customer review : 10 June 2011 by K van Zyl (South Africa)
Trip Rating : 8/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Business |
Johannesburg to Perth return. Service good, seats comfortable. AVOD operated without any problems. The crew were friendly, tasty food and wine is excellent. On our return schedules changed without notification, however Air Mauritius covered all costs.
AIR MAURITIUS customer review : 7 June 2011 by J Meisnar (UK)
Trip Rating : 5/10 |  | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok, nothing special, staff go round frequently with wine and water during flight. Entertainment limited, few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats, they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff, no child menu, no water etc.)
AIR MAURITIUS customer review : 5 April 2011 by P Patel (UK)
Trip Rating : 0/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Business |
Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals, in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.
AIR MAURITIUS customer review : 4 April 2011 by Michael Jones (UK)
Trip Rating : 2/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work, it had a very limited selection of music and films. The seats were very uncomfortable, seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly, though forget pressing the call bell as they won't bother coming. If you want something, you have to go to the rear galley and get it yourself.
AIR MAURITIUS customer review : 1 April 2011 by M Jones (UK)
Trip Rating : 2/10 | | Recommended: | | Value for Money: | | Cabin Flown: | Economy |
LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal, seats incredibly hard and uncomfortable, and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight, so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a "self-service" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes, so there was an endless line of passengers going to and from the rear galley.
Website; airlinequality.com
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